The fourth
component of leadership is Theory of
Knowledge. Leaders need to understand how people learn.
Deming was fond
of saying, “Experience by itself teaches you nothing. You must have a
theory. A statement devoid of
rational prediction does not convey knowledge.” Learning requires comparison of
results with the original prediction or theory.
Measurements or
observations are the basis for prediction and theory. Control charts are
analytical tools that help us understand the capability of our processes and
what to expect in the future. If we are not satisfied with the nominal position
or the amount of variation around the average, then we must change or improve
the process.
The lead
article in a major U.S. newspaper recently reported on the results of the
secondary school students. They were shocked to find that half were below
average. This is not news. It is
reasonable to expect that about half will always be below average (or technically
speaking, the median). The article went on to say that those schools that were
below average three years in a row are suspect and put on probation. Statisticians
know that they are probably victims of normal variation. A school would have to
be below average for seven periods in a row to be considered outside the norm. The
leadership of this particular educational system apparently did not understand
this and may be making matters worse by pressure to “do better”.
Leaders lead. Everyone
is learning so much so fast today that the leaders must never sit back and
think they know enough. Leaders must learn at a faster pace than their
employees and that is a challenge. You cannot lead what you do not understand;
you cannot understand what you have not done.
The fifth
component of leadership is Psychology.
Generation gaps, attitudes, work habits, independence, are examples why the
leaders of today need to have a working knowledge of psychology.
A manager must
have some knowledge of psychology to better understand people to optimize their
abilities. Management too often operates under the supposition that people are
all alike. Deming said that in fact, they are quite different from each other,
having different ways of learning and different values. In other words, there
is variation between people as well as processes. There are some basic premises
about the psychology of people that we need to understand:
·
Everyone is
born with a natural inclination to learn and be innovative.
·
Everyone in the
organization needs to understand the need for harmony and cooperation.
·
The most
elusive edge in the new global competition is the galvanizing pride of
excellence.
·
Workers must be
treated with respect.
·
One inherits a
right to enjoy his work.
·
Fear must be
driven out of the workplace in order to empower employees at every level to
work toward performance improvement.
To get everyone
involved in the quest to improve productivity, we need:
- Commitment by everyone
- Ownership of the work and organization
- Feedback, up, down, and across the
organization. Information keeps
the sense of commitment and ownership alive.
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